Booking & Confirmation

Appointments are confirmed once payment authorization is completed and a Luma Aesthetic Specialist accepts your request.

Appointment times are confirmed once payment authorization for deposit is completed and a Luma Esthetic Specialist accepts your request.

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Minimum Booking

A minimum of $100 in services is required per appointment.

The minimum amount must be met at the time of booking and cannot be adjusted upon arrival.

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Scheduling

Appointments are scheduled based on service area and provider availability.

Appointment times may be adjusted slightly to accommodate routing efficiency.

Clients will be notified of any changes.

Same-day appointments may be available on a limited basis and may include a convenience fee.

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Arrival Window

Appointments operate within a scheduled arrival window based on routing.

Timing may vary slightly, and updates will be provided when necessary.

Clients must be ready for service within the arrival window.

Delays may result in shortened service or cancellation.

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Cancellations

Appointments require a minimum of 24 hours’ notice to cancel or reschedule.

Cancellations or reschedules made less than 24 hours before the scheduled appointment time will result in a 50% charge of the service total.

Same-day cancellations, failure to be present at the scheduled appointment time, or inability to provide a suitable service environment will result in a 100% charge of the service total.

If services cannot be performed due to unmet space or access requirements, the appointment will be treated as a same-day cancellation and charged in full.

Same-day bookings are subject to a $25 convenience fee.

This fee is non-refundable once the appointment has been confirmed.

Repeated late cancellations or no-shows may result in restricted booking privileges.

Late arrivals at the fault of the client may result in shorter service time without price adjustment or cancellation if sufficient time does not remain to safely and professionally complete the service.

All fees are enforced to protect reserved time and ensure availability for all clients.

By booking an appointment, you authorize Luma Mobile Esthetics to charge the card on file for any remaining balance due, including late cancellations and no-shows.

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Service Requirements

To ensure a safe and seamless experience, clients must provide:

• A clean, private space

• Approximately 8 × 6 ft of open area

• Access to an electrical outlet

• Access to running water

If these requirements are not met at the time of arrival, the appointment will be canceled and charged in full.

Full preparation details are provided after booking.

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Environment & Safety

Children and pets must not be present in the service area.

The service are must remain calm and interruption-free to ensure safety and service quality.

Services may be declined if a safe environment cannot be maintained.

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Health & Contraindications

Clients must disclose any relevant skin conditions, sensitivities, or medical concerns prior to service.

Failure to disclose relevant information may result in service refusal upon arrival.

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Waxing Preparation

Hair must be an appropriate length for effective removal.

Hair must be at least 1/4 inch in length. Avoid oils, lotions, or heavy products on the skin prior to your appointment.

Full preparation guidelines are provided after booking.

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Payment

All services are processed through our booking platform.

A 50% non-refundable deposit is required at the time of booking to secure your appointment.  This amount will be applied toward your total service cost.

The remaining balance will be charged at the completion of your appointment using the card on file.

Appointments may be canceled or rescheduled up to 24 hours prior to the scheduled appointment time.

Cancellations made within 24 hours of the appointment will result in forfeiture of the deposit and the remming balance becoming due.

By booking an appointment, you authorize Luma Mobile Esthetics to charge the card on file for any remaining balance due, including late cancellations and no-shows.

Clients who fail to complete payment of any outstanding balance may be restricted from future bookings.

Pricing reflects the convenience, preparation, and travel required to deliver a premium in-home service experience.

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Aftercare

Clients are responsible for following all aftercare guidance provided after service.

Luma is not responsible for adverse reactions when aftercare instructions are not followed.

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Professional Conduct

Luma maintains a respectful, professional environment.

Luma maintains a zero-tolerance policy for inappropriate behavior.

Inappropriate behavior may result in immediate termination of the appointment.

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Right to Refuse Service

Luma reserves the right to refuse or discontinue services at any time to maintain safety, professionalism, and service standards.

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